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|It is very convenient to find a tool that answers all your clients’ questions in one go without having to setup an appointment with your company’s technical personnel. With the help of such instrument or software, your customers will be able to save a lot of time because their issues will be addressed immediately.
Helpdesk is technical instrument or software that can assist your clients in viewing the Contract Management Module. When they make use of this, they can get all the answers that they need for their questions.
This tool is very user-friendly and it is very helpful in enabling customers to gain access or take a look at the Contract Management Module. There are a lot of incredible features and call log functions in this instrument. All of them were created following client service level agreements. You can liken this software to a call center wherein it provides the answers to clients who are confused about something. The only difference from the real thing is that it is just one click away and can be configured online.
The best part of the Helpdesk tool is that it is flexible and almost anyone can operate it so you don’t have to be a computer expert or a tech savvy nerd to get a fix on it. It is a user friendly interface that offers optimal client experience of your contract facility management service while at the same time, saving you a lot of administrative costs. With [[http://www.xcellonfm.com/helpdesk.html|Facilities Management Helpdesk]], you can set-up different job types, assign them all with their own service level agreements and PPMs, engineers, streams and materials.
What makes the Helpdesk Facility Management software so easy to use is the presence of color codes in it. If you take a look at its database, you will find a color-coded traffic light system which can guide your clients in determining their job statuses and categorize them in particular areas such as; ongoing jobs, overdue jobs and upcoming jobs. All of these things can be found on the dashboard of this tool.
To preserve your company’s standards while still providing customer satisfaction, you will be able to keep track of the service level agreements and KPI’s of each task that is being performed. Other important tasks that Helpdesk FM can assist you with are the following; feedback procedures, auto emailing, customer surveys and invoicing.
One of this software’s unique features is its ability to let you create an advanced schedule for workers. To use it, just simply drag and drop the icons where you want to place them. By doing this, you can already give employees their work assignments and set their shift schedules ahead of time. Helpdesk FM also comes with a supply chain tab that gives you easy access to suppliers, vendors, stocks, tool lists, purchase orders and PO items. If you want to set a limit on your purchase order, you can also do so with the help of this tool.
Helpdesk FM is indeed a very useful tool in your business. It helps you in organization, customization and in providing your clients with transparency and fulfillment. It erases all your worries and helps ease your mind. This instrument is really one of the best there is because it decreases your costs yet it increases your productivity and efficiency instantly.